Installation and first setup

Follow these four steps to install and configure the extension. Try it in a test environment first.

1. Upload the package

   Go to System, Install, Extensions and upload the pkg_r2r_withdrawal.zip file. The installation summary shows what was installed (tables, component, plugins and module) and what you still need to enable.

2. Enable the two plugins

   Under System, Plugins, enable System - R2R Withdrawal and Ajax - R2R Withdrawal . In the System plugin settings, enter your store name and admin email addresses. Separate multiple addresses with commas.

3. Create the menu item

   Under Menus, create a new menu item of type: Withdrawal declaration (wizard). For example, use the alias elallas to make your store's withdrawal page available at /elallas.

4. Check the setup

   Go to Components, Withdrawals, Help and checks. The system checks the installation and reports anything missing. Then submit a test withdrawal using a test order.

Common issues

The withdrawal page is blank or unresponsive

Are both plugins enabled? Is there a published menu item of type Withdrawal declaration?

System error in the wizard

Enable detailed debugging in the System plugin, repeat the step and inspect r2r_withdrawal.log under System, Log files. Disable debugging afterwards.

The order cannot be found

The order number and its email address must both match. Customer field names can differ between HikaShop versions; the log shows what the system found.

The button does not appear on the My Account page

The button added to order cards depends on the HikaShop template. Choose its position in the System plugin settings. The withdrawal page recognises logged-in customers independently of this button.

Still having trouble? Email me with the relevant log excerpt.